Frequently Asked Questions

Enrollment Questions

MyChristie offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChristie, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MyChristie electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.

Patients will experience limited functionality and access until their in-person visit with the provider. At their visit, they will be asked to sign new privacy and notice forms, update insurance information, input demographics, and our team members need to verify records from previous systems to the new MyChristie. In the exam room, we also may need to verify family and medical histories. This is a one-time transition to help us complete the conversion to this sophisticated electronic medical record platform.

Did you receive an activation letter with a Patient Portal Activation Code at your provider visit?

Keep this code for reference in the below account setup.

Click the MyChristie Patient Portal login on the top, right side of this page.

Click New User?/Sign Up Now

You will be asked to enter your Patient Portal Activation Code, Zip Code and Date of Birth to create your account.

If you need a patient activation code, you can scroll down on the signup page and click “signup online” to receive a code.

If you have not received an activation letter – visit www.christieclinic.com. Click on MyChristie Portal.

Continue to the MyChristie Patient Portal Login.

Click New User. Sign Up Now.

At the bottom of the page, click No Activation Code. Sign up online.

Fill out the information to request an activation code.

You will receive an activation code and can continue to this step.

If you have a MyCarle patient portal account.

If you have an established MyCarle account, you can use the same username and password for your MyChristie patient portal. If you are both a Carle and Christie Clinic patient, you will be able to view your medical records and appointments for both organizations.

You can only use MyCare as a read-only file until 12/31/19. You cannot use it to communicate with your provider. You should transition and use MyChristie as soon as possible so you are ready to schedule appointments and speak with your provider when needed.

After 12/31/19, your provider will have access to your records that were previously in MyCare but they will not be viewable to patients. If you would continue to have access after 12/31/19, please print or download and save your files from MyCare.

You can click the "Forgot password" link on the sign-in page to reset your password online. A verification code will be sent to your email so you can re-set the password.

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, please request a new activation code online.

Medical Records

Your test results are released to your MyChristie account generally within 1-12 days. If you have questions about your results or they have not posted in that time, please send a MyChristie portal message to your provider.

You will generally receive an answer within 1-3 business days. Please note that MyChristie should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

Because Christie Clinic and Carle are using a Community Connect program, if you see a Carle provider or visit a Carle facility, your records and appointments will be viewable in MyChristie. If you have an additional provider that uses the Epic MyChart medical record platform, you can connect and transfer those records in MyChristie.

Appointment Scheduling

You can schedule appointments online with most Christie Clinic providers. Until you visit your primary care or specialist in person, your MyChristie provider list may be limited. The list of available providers autopopulates based on providers you have had an appointment with, have a future appointment coming up, or is your primary care provider (PCP). There is no way to manually edit this list.

If you do not see a provider listed in MyChristie that you need to schedule an appointment with, please visit www.christieclinic.com and click online scheduling to choose the provider and available time. After you make your selection and sign in with MyChristie, your appointment information will be viewable in MyChristie.

Until you visit your primary care or specialist in person, your MyChristie provider list may be limited. The list of available providers autopopulates based on providers you have had an appointment with, have a future appointment coming up, or is your primary care provider (PCP). There is no way to manually edit this list.

Yes, this is called proxy access. To share your information or receive access to another person's information, complete the appropriate MyChristie sign-up and proxy forms and submit using the address or fax number shown on the form. Access to a child's health information in MyChristie is dependent on the age of the child and can no longer be accessed when the child turns 18 years old.

To complete proxy access, please complete all forms in person at your or your family member’s next appointment. If you do not have, but would like, proxy access, please request it in-person at your next provider visit.

Yes. You can schedule an appointment for someone if you have received proxy access to that person's health record. To schedule an appointment, start in their record and follow the same steps as if you would to schedule an appointment for yourself.

Prescription Refills

Until you visit your provider for the first time when they enter your medications into MyChristie, prescription refill functionality will not be available.

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