Frequently Asked Questions

MyCare Frequently Asked Questions

If you have provided your email address to us, then you should have received a link to follow to set up your patient portal. If you have not provided your email address to us or did not receive an email, please contact us for further assistance.

To receive a new account activation link:

1. Click here. The "Account Recovery" window will open.

2. Select Do not have an account button and enter the requested information: First Name, Last Name, Date of Birth, and Registered email ID.

3. An email will be sent to the patient with new account activation link.

To receive a new account activation link:

1. Click "Can't access your account?" The "Account Recovery" window will open.

2. Select the "Do not have an account" button and enter the requested information: First Name, Last Name, Date of Birth, and Registered email ID.

3. An email will be sent to the patient with a new account activation link.

MyCare can be viewed with all popular browsers.

A minor child’s parents or legal guardians are considered to be the personal representatives for their minor child(ren). They are entitled to access and to authorize the release of their minor child’s health information until a certain age. However, under Illinois State law, all children 12 years of age and older have the power to give consent to certain medical care and treatment without the knowledge of their parents or legal guardians.

In these cases, the parents’ and legal guardians’ access to certain parts of the minor’s health care information may not be accessible without the permission of the minor. Therefore, the parent’s legal guardian’s access to the minor’s MyCare account will expire on the minor’s 12th birthday. The minor will then need to identify an appropriate email address to renew their minor’s access.

If you forget your username, a username reminder will be sent to your email account. To receive a username reminder:

1. Click the Can't access your account? link on the login window. The "Account Recovery Help" window opens.

2. Select the "Forgot Username" radio button and click the "Next" button.

3. Enter the requested information: the registered email address or your First Name, Last Name, and Date of Birth.

4. Upon completion, you will receive an email with your username.

(Passwords are case sensitive. Please make sure your caps lock is off.)

If you forget your password, a reset link will be sent to your registered email address. To reset the password:

1. Click the Can't access your account? link on the login window. The "Account Recovery Help" window opens.

2. Select the "Forgot Password" radio button and click the "Next" button.

3. Enter your username.

4. Upon completion, a link will be sent to your registered email address with a generic password. You must log into MyCare with the generic password within 48 hours. The password expires after 48 hours.

1. Find the Patient Education URL in the Notes section of the Visit Summary. The note will begin with "Patient Educated with" and then the description of the Patient Education. You will find the URL twice afterward.

2. Copy the URL that is between the parentheses by highlighting the text, right clicking, and choosing the copy option (it will begin with "http://").

3. Open a new tab in your web browser and paste the URL copied into the address bar of the web browser and hit the enter key. This will take you to the Patient Education that is available online.

Please contact our Patient Portal Helpline at (217 )366-2610.

Healow/Online Scheduling Frequently Asked Questions

The Healow app can be downloaded to any device that has an Android operating system or iOS. This app is not currently available for Windows phones.

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The PIN is a four-digit number you input every time you open the app. It is a security measure.

Yes. You will have to ask your family members for their MyCare Patient Portal login and password. (Please refer to the Adding a Family Member here.)

We are currently adding new providers each month. However, you can request an appointment for any provider through the MyCare Patient Portal.

In the Medication screen, click "Stop Taking" and the medication will be added to your "I am NOT Taking" list.

Unfortunately, we are not setup with QR readers for appointment check-in at this time.

Tap the Trackers icon and then tap the Healow Cart. Select the tracking device that you own and tap Setup. You will then use your login and password for your device to finish setting it up to sync with the Healow app.

Yes. When you click on Messages, there is a symbol for writing a letter. Choose the provider and the department and then create your message.

Please contact Customer Service at (217) 366-2610.