Primary Care and Specialties

Mitch Hammel

Mitch Hammel, MD Family Medicine Physician

100 West Washington, Suite 101, in the Moore Building Monticello, IL 61856

217-762-3352     Visit Site >

Now accepting new
patients
4.579

Patient Satisfaction

Our patient satisfaction surveys help us identify areas of improvement to work toward providing you with the best healthcare in the area. Patient satisfaction, along with increasing the quality of care delivered and reducing healthcare costs, are the three organizational objectives we focus on each and every day.

The data below shows how our provider and staff compare across all of the patient satisfaction survey questions during the last year and a half.

Overall score
1-. How would you rate getting an appointment as soon as you wanted?
4.656
2-. How would you rate the friendliness and helpfulness of the staff?
4.586
3-. How would you rate the comfort and cleanliness of the waiting area? (How neat, comfortable, pleasant was the waiting room)
4.586
4-. Wait time includes time spent in the waiting room and exam room before you see your provider. How would you rate the amount of time you had to wait to see the provider?
4.624
5-. How would you rate how well this provider communicates? (easy to understand, listens carefully to you, shows respect for what you had to say, sensitivity, friendliness)
4.701
6-. Using a number from 1 to 5, where 5 is the best provider possible and 1 is the worst provider possible, what number would you use to rate this provider?
4.637
7-. When you call the office, how would you rate getting the help or advice you need?
4.416
8-. When this provider orders a blood test, x-ray, or other test for you, how would you rate how well this provider’s office follows up to provide those results?
4.403

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